Our cli­ents range from large inter­na­tion­al cor­por­a­tions to recently foun­ded start-ups, whose expect­a­tions and needs are often very dif­fer­ent. Our lean organ­iz­a­tion­al struc­ture, sim­il­ar to smal­ler com­pan­ies, allows us to be more agile, which is often an advant­age. We and some of our cus­tom­ers often wear sev­er­al hats and would prob­ably struggle to fit everything on to our busi­ness cards.

It is cru­cial for us to get to know our cus­tom­ers in order to under­stand what is import­ant to them. Is that old-fash­ioned? No, we don’t think so. Tak­ing the time to under­stand the cus­tom­er lays the found­a­tion for long-term cooper­a­tion. And for mutu­al growth, it’s best to start small.

For us, ser­vice is about more than mere deliv­ery – it is a cus­tom­ized exper­i­ence that is indi­vidu­ally tailored to the needs of each cus­tom­er. For us at Früh Ver­pack­ung­s­tech­nik, this is a core aspect of our busi­ness philo­sophy, and we are con­vinced that a sat­is­fied cus­tom­er is the best busi­ness strategy.

At a time when the mar­ket is char­ac­ter­ized by change – be it through the MDR*, new sus­tain­ab­il­ity goals, or the digit­al­iz­a­tion of the health­care industry – we see cus­tom­er focus as the route to long-term suc­cess. Wheth­er it’s eval­u­at­ing heat-sens­it­ive chem­ic­al sub­stances and their ster­il­iz­ab­il­ity or a pack­aging concept that takes into account both stor­age capa­cit­ies in hos­pit­als and meets cus­tom­ers’ brand aware­ness require­ments. Our abil­ity to put ourselves in the cus­tom­er­’s shoes enables us to define ser­vice in a unique way.

Ser­vice is like season­ing – you notice when it’s missing. 

Our exper­i­ence with you as a cus­tom­er has taught us that ser­vice goes far bey­ond the ful­fill­ment of spe­cific­a­tions. It’s about under­stand­ing the cus­tom­er­’s jour­ney, pro­act­ively address­ing chal­lenges and work­ing with them to find solu­tions. We rely on long-term part­ner­ships, where your suc­cess is our com­mon goal. We are look­ing for­ward to many excit­ing pro­jects and are sure to bring the neces­sary ​“season­ing” with us.

* Trans­ition from the Med­ic­al Device Dir­ect­ive MDD to the Med­ic­al Device Reg­u­la­tion MDR.